Claims Process

The repair service for you vehicle and the recovery of your claim will be managed by ATE Underwriting (ATEU), however, in the event that you or your passenger has suffered any Personal Injury following the road accident, the entire claim will subsequently be handled by a specialist, independent solicitor. We have a mechanism in place for ATEU to transfer these claims without causing any inconvenience to you.

Following a reported non-fault claim, you may take up an offer to be placed in a replacement hire vehicle through our trading partners, Rent24 (R24), who undertake the provision of this service. R24 provides a nationwide coverage of hire vehicles with delivery to the customer within twenty-four hours of a claim being notified (where requested), to ensure that you stay on the road.

Pro-Motor is fully underwritten by ATE Underwriting, part of Vallar Group Pty Limited, so you can be assured that you care is in the best possible hands.


Not at fault mobility solutions.

Group Companies